PART 2 System not working

I was at it again today trying to find out how many people are suffering hardship due to different offices and their various operating systems for people who need urgent help. I went to three offices across London but it was much the same as yesterday. People were having to wait forever trying to get through to the loan departments. One man had been trying for ten days and was now at his wits end. When he complained to the manager all she could say was sorry but you'll have to keep on trying. Some were just being told come back and try again tomorrow. At the Bexley heath office (my office) I still couldn't get through to the apply for a crisis loan. When I complained I was told to speak to my local MP on the matter. They admitted that there were problems with the system and due to the volume of calls there wasn't anything they could do but when I suggested that any one signing on who has not received a payment should be given some sort of form to take to the loans department automatically but all they could say is that they were just doing as they were told.
This just seems to me to be passing the buck. I will try to get an MP to comment on this issue sooner rather than later but it just seems to me that we have a social security system that is clearly not working, especially for those that are more disadvantaged than most.
I know it is not right for anyone to wait between three and four weeks to be paid any money especially if you have children but the government say anyone is entitled to receive benefits as long as they fit all the criteria but to not be able to apply for what is known as a crisis loan after you do because it seems that certain stumbling blocks are now being erected. Which cause more hardship. This not the way forward for any government and any government must remember these are the people that vote them into office.